I can’t comment on the actual treatments as I never got to have mine. I was originally booked for last Tuesday, but a rather entitled and impolite receptionist called to say Sarah couldn’t do that day and asked if I could come on Friday instead. After reshuffling my schedule, I agreed to a 1pm appointment.
I set off half an hour early to allow for delays, b...
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I can’t comment on the actual treatments as I never got to have mine. I was originally booked for last Tuesday, but a rather entitled and impolite receptionist called to say Sarah couldn’t do that day and asked if I could come on Friday instead. After reshuffling my schedule, I agreed to a 1pm appointment.
I set off half an hour early to allow for delays, but unfortunately hit heavy traffic. I called the receptionist to explain, and my ETA showed 1:15pm. I asked what the latest acceptable arrival time would be so I’d know whether it was worth continuing the journey. She clearly told me 1:30pm, as Sarah had clients after me.
After nearly two hours of driving, I arrived at 1:24pm, only to be greeted by the same receptionist—this time telling me Sarah had a doctor’s appointment and couldn’t see me after all. When I questioned why she had told me 1:30pm was the cutoff, she flat-out denied saying it. I also asked why no one had called to inform me of this change; her excuse was that “everyone else was late,” which made no sense and felt irrelevant.
Sarah then appeared and offered me 25% off if I rebooked for the following Wednesday during a training slot. I messaged today to confirm this still stands, as I don’t want to waste another day in traffic for nothing. Instead, I was asked if I could come on Friday again—which I can’t—and now I’m being completely ignored.
At this point, I feel it’s simply not meant to be. The whole experience has been unprofessional, frustrating, and off-putting. To make matters worse, I’ve since come across some worrying examples of botched results. I won’t be returning, and I’ll certainly be sharing my experience with others.
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